Performance-focused Learning Design

About Me

Who am I?

I'm Andy Christopher, an instructional designer and performance consultant

I partner with teams in complex, fast-moving environments to reduce onboarding friction and execution variability. My focus is designing learning experiences and performance support that match real workflow conditions so people can apply what they learn on the job with confidence.


My approach combines stakeholder alignment, frontline discovery (job shadowing, process mapping, and persona work), and disciplined content development. The result is training and documentation that scales, stays accurate over time, and supports consistent performance across roles.


Resume (PDF)
Location: CHICAGO

My Services

Services I offer to my clients

Performance Needs Analysis

Identify where workflow ambiguity creates risk, rework, or inconsistent execution

Role-Based Learning Design

Create persona-driven learning paths aligned to real-world tasks and decision points

Measurement & Iteration

Use feedback and performance signals to improve adoption, proficiency, and application

Performance Support

Design job aids, checklists, and guides that reduce cognitive load at the point of use

Adoption Enablement

Support change with clear messaging, reinforcement, and manager-ready enablement materials

Leadership Development

Facilitate leadership skills through problem-solving

My Design Work

Examples of assets designed for real-world application

Infographic that simplifies a complex process into a clear, repeatable workflow for faster onboarding and fewer errors.

Short-form video series that reinforces key workflows and supports consistent execution for sales roles.

Visual narrative that aligns stakeholders on current state, target state, and practical behaviors that support change.

Portable performance support that condenses core procedures into a field-ready reference.

Scenario-based storytelling that improves recall and application at real decision points.

One-page job aids that reduce cognitive load and make critical information easy to use in the workflow.

Interactive reference designed for quick access to critical information during time-sensitive work.

Interactive eLearning that builds situational judgment through guided practice and realistic scenarios.

Testimonials

Feedback from leaders and stakeholders I’ve partnered with

Andy’s field observation work helped us better align training to real-world workflows. His insights improved the relevance of our enablement materials.

Product Manager
Caterpillar, Inc

You have truly set a new bar for what great looks like. I was very impressed with the content, the delivery methods and the flow of the training. I actually think I learned more in my few hours in the room than I have in 15yrs in the industry in terms of building products and the scope of decisions that builders have to make.

Director
James Hardie, Inc

Andy's knowledge of instructional design and his ability to establish a relationship with the SME to communicate the vision of the course was the critical point in getting this course complete. This course had been through a couple of instructional designers without success and Andy was able to pick up the course, understand the vision and work with the SMS to create a course of high quality.

Senior Manager
PwC